3 articles
First re-download from Downloads; the file may have been interrupted. If it's still incomplete, message the creator from the product page and copy support@honedassets.com. We refund if it isn't fixed within two business days.
Check the listing's 'What's inside' for the app version it needs. If it's still broken, reply to your receipt within 14 days and we'll refund or swap it.
Mac: double-click the .zip. Windows: right-click → Extract All. If a file inside looks empty or won't open, check the readme for the app it needs.
A person answers every ticket. Median first reply is 3 hours, 7 days a week.